Shipping & Returns Policy
Last Updated: April 23, 2026
Shipping Policy
Production Times
House of Luxava offers two types of products, each with its own production timeline:
Production Partner Items: These items are professionally printed and fulfilled through our trusted production partners.
Production Time: 5–7 business days
Studio‑Created Items (Hand‑designed or assembled in‑house): These pieces are crafted, prepared, or finished directly in our studio.
Production Time: 3–5 business days
Because different items are created in different locations, your order may ship in multiple packages and at different times. Tracking information will be provided for each shipment.
Shipping Times
Shipping estimates begin after production is complete.
U.S. Orders: Typically 3–10 business days
International Orders: Typically 7–21 business days
These are estimates and may vary due to carrier delays, customs processing, or seasonal volume.
Tracking Information
Once each item ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Carrier Responsibility
After your package is transferred to the carrier, House of Luxava is not responsible for:
Delays caused by the carrier
Lost or stolen packages
Delivery issues due to incorrect addresses provided at checkout
For delivery concerns, we recommend contacting the carrier directly with your tracking number.
International Orders
International customers are responsible for any customs fees, duties, or import taxes. These charges are not included in product or shipping costs.
Returns & Refunds Policy
Eligibility for Returns
We accept returns on non-custom, non-personalized items within 14 days of delivery.
To qualify, items must be:
Unused
Unworn
In original condition
In original packaging
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Final Sale Items
The following items are not eligible for return or refund:
Custom or personalized items
Made-to-order items with unique design selections
Studio‑created custom pieces
Digital products (if applicable)
Items marked as final sale
Damaged or Defective Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:
Your order number
A description of the issue
Clear photos of the item and packaging
We will replace or refund the item as appropriate.
Refunds
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method.
Please allow 3–10 business days for your bank or card provider to process the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.
Questions?
For assistance with shipping, returns, or order issues, contact us at: hello@houseofluxava.com