Terms of Service
Last Updated: April 23, 2026
Welcome to House of Luxava. By accessing or using this website, you agree to the following Terms of Service. Please read them carefully, as they outline your rights, responsibilities, and the conditions under which this site operates.
1. Acceptance of Terms
By visiting, browsing, or purchasing from House of Luxava, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use this website.
2. Intellectual Property
All content on this website—including artwork, product designs, logos, branding, text, graphics, and images—is the exclusive property of House of Luxava. You may not copy, reproduce, distribute, modify, or use any content without written permission.
Custom designs, ShadowLux aesthetic elements, and original artwork remain the intellectual property of House of Luxava, even when used in personalized or custom products.
3. Product Information & Availability
We strive to present our products accurately; however:
Colors, materials, and details may vary slightly due to screen settings or production processes.
Product availability is not guaranteed.
We reserve the right to modify, discontinue, or update products at any time.
4. Pricing & Payments
All prices are listed in USD unless otherwise stated. We reserve the right to adjust pricing at any time without notice.
Payments are processed securely through third‑party providers (e.g., Stripe, PayPal). By completing a purchase, you agree to their terms and policies as well.
5. Shipping & Delivery
Estimated delivery times are provided for convenience but are not guaranteed. Once an order is handed to the carrier, delays, damages, or lost packages fall under the carrier’s responsibility.
International customers are responsible for any customs fees, duties, or taxes.
6. Returns, Exchanges & Refunds
Our return policy is outlined on our Returns page. In general:
Custom or personalized items are final sale.
Items must be returned in unused, original condition.
Refunds are issued once the item is received and inspected.
We reserve the right to deny returns that do not meet our criteria.
7. Custom Orders & Personalization
For custom or personalized items:
All sales are final.
Production times may vary.
Artwork and design elements remain the intellectual property of House of Luxava.
We may decline custom requests that conflict with our brand standards.
8. User Conduct
You agree not to:
Misuse the website or attempt to disrupt its functionality
Copy or attempt to replicate our designs
Use the site for unlawful, harmful, or abusive purposes
Violations may result in restricted access or legal action.
9. Limitation of Liability
House of Luxava is not liable for:
Website downtime or technical errors
Inaccuracies in product descriptions
Issues caused by third‑party services
Losses resulting from misuse of products
Your use of the site is at your own risk.
10. Privacy & Data Handling
Your privacy is important to us. Our Privacy Policy explains how your information is collected, used, and protected. By using this site, you consent to those practices.
11. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the content, policies, or practices of third‑party websites.
12. Changes to Terms
We may update these Terms of Service at any time. Changes take effect immediately upon posting. Continued use of the site indicates acceptance of the updated terms.
13. Contact Information
For questions about these Terms of Service, please contact us at: hello@houseofluxava.com