At House of Luxava, your privacy matters. This Privacy Policy explains what information we collect when you visit our website (houseofluxava.com), how we use it, and how we protect it. By using our website or making a purchase, you agree to the practices described here.
1. Who We Are
House of Luxava is an independent design and spiritual goods business based in Kansas, USA. Our website is hosted through Hostinger. For any privacy-related questions, you may contact us directly through the contact form on our website.
2. What Information We Collect
Information You Provide Directly
When you place an order or contact us, we may collect:
• Your name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely through our payment provider — we do not store payment card details)
• Any messages or custom order details you submit
Information Collected Automatically
When you visit our website, our hosting provider (Hostinger) may automatically collect basic technical data, including:
• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search term
This data is collected at the server level by Hostinger and is used for security and performance purposes. We do not use third-party analytics tools, advertising pixels, or tracking software at this time.
3. How We Use Your Information
We use the information we collect solely to:
• Process and fulfill your orders
• Communicate with you about your purchase or inquiry
• Send order confirmations and shipping updates
• Respond to customer service requests
• Maintain the security and functionality of our website
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Payment Processing
All payment transactions are handled by a secure third-party payment processor. We do not store, see, or have access to your full payment card details. By completing a purchase, you are also subject to the privacy policy of our payment processor.
5. Order Fulfillment & Shipping
To deliver your order, we share your name and shipping address with our fulfillment partners and shipping carriers. These parties are only permitted to use your information for the purpose of delivering your order.
6. Cookies
Our website may use basic cookies necessary for the site to function properly (for example, to maintain your shopping cart session). We do not currently use advertising cookies, tracking cookies, or third-party marketing cookies.
You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.
7. Data Retention
We retain order and contact information for as long as necessary to fulfill orders, resolve disputes, and comply with legal obligations. You may request deletion of your personal data at any time by contacting us, subject to any legal requirements we must meet.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to opt out of any future marketing communications
To exercise any of these rights, please contact us through the contact form on our website. We will respond within a reasonable timeframe.
9. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Security
We take reasonable precautions to protect your personal information. Our website is hosted on Hostinger’s secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.
European - Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out through the contact form on our website at houseofluxava.com.
Privacy Policy
House of Luxava
Last Updated: April 30, 2026